Faculty of Social and Human SciencesQuality management

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QUALITY MANAGEMENT SYSTEM

INSTITUTIONAL ACCREDITATION

The Faculty of Health Sciences has obtained certification for the implementation of the Quality Management System (QMS) according to Unibasq’a AUDIT programme more than 50% of its degree programmes have successfully passed the individual degree accreditation renewal process. Therefore, it has had Institutional Accreditation since November 2018.

The institutional accreditation of centres is an alternative to the accreditation model for official university degrees. To this end, the synergies involved in the verification and renewal of degree accreditation are used in the certification process of the QMS implementation.

INSTITUTIONAL ACCREDITATION

BENEFITS ACHIEVED

More efficient management of the Faculty and the processes for the verification, modification and accreditation of degree programmes.

Cross-cutting vision of all the Faculty's degree programmes for strategic decision-making.

Consolidation of a continuous improvement system for all the Faculty’s activities and degree programmes.

Greater autonomy and accountability for the University.

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Institutional Accreditation Certificate of the Faculty of Social and Human Sciences

See certificate

SISTEMA DE GESTIÓN DE CALIDAD

El Sistema de Gestión de Calidad de la Facultad de Ciencias Sociales y Humanas está constituido por el conjunto de la estructura organizativa, de responsabilidad, de procesos, de procedimientos de actuación, y de recursos que se establecen para llevar a cabo la gestión de la calidad.

El responsable del Sistema de Gestión de Calidad es el Decano con el apoyo de la Comisión de Calidad del Centro, de las Comisiones de Calidad de los Títulos y con el asesoramiento de la Unidad de Calidad de la Universidad de Deusto. En dichas comisiones están representados todos los grupos de interés del Centro y de las titulaciones.

El sistema se mantiene y mejora continuamente mediante la aplicación de la política de calidad y los objetivos del plan estratégico de la Facultad, la medición y análisis de la satisfacción de los grupos de interés, el análisis de los resultados de los procesos, de las auditorías y de la revisión del sistema por la Comisión de Calidad del Centro.

Faculty of Social and Human Sciences

Quality policy and strategic objectives

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Faculty of Social and Human Sciences

Quality policy and strategic objectives

The Faculty of Social and Human Sciences has obtained certification for the implementation of the Internal Quality Assurance System according to ANECA’s AUDITguidelines. This system is subject to a continuous improvement process through the analysis of process indicators and the procedure established for this purpose.

One of the main objectives of the University of Deusto is to achieve the satisfaction of all the stakeholders of the university community with regard to the activities and services it offers.

QUALITY POLICY OF THE UNIVERSITY OF DEUSTO

The Faculty's strategic aims 

 


 

AUDIT QMS Certificate of the Faculty of Social and Human Sciences

See certificate

Feedback from interest groups.

results

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QUALITY MANUAL OF THE FACULTY OF SOCIAL AND HUMAN SCIENCES

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PROCESS MAP OF THE FACULTY OF SOCIAL AND HUMAN SCIENCES

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SATISFACTION SURVEYS (TEMPLATES)

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Suggestions and complaints to improve our services and activities

See information

CONTINUOUS IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM

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CONTINUOUS IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM

The results of the QMS indicators are analysed annually by the Quality Committee of the Centre and the Quality Committees of Degrees. Depending on the results, the appropriate improvement actions are established, which ensure the sustainability and efficiency of the degrees and the Faculty.

Information available in the "Quality Management section. A fully accredited degree section for each degree.