Quality managementUniversity of Deusto

What do we do?

Presentation

The aim of the Quality Unit is to promote and develop the university's quality strategy, processes and continuous improvement, as well as the quality policy in the areas of teaching, research and management, by constantly and systematically evaluating this strategy and policy. To this end, it provides advice and technical support to all stakeholders in the university community.

CONTACT

QUALITY UNIT

Address:
Avenida de las Universidades, 24 48007 Bilbao


Contact:
944 13 90 03 (ext. 2731)
unidad.calidad@deusto.es

The figures back us up

100 %

Of the Faculties have the implementation of the Quality Management System certified according to the AUDIT programme 

88.71%

of claims resolved in the 21/22 academic year

100 %

of degrees with a favourable assessment by Unibasq in the renewal of accreditation

Quality management

What do we do?

01

QUALITY MANAGEMENT IN FACULTIES

 The Quality Management Systems certification and the Institutional Accreditation mark the management of our faculties.

  • Institutional Accreditation
  • Quality Management System (AUDIT)

further information

02

CONTINUOUS IMPROVEMENT OF DEGREE PROGRAMMES

We provide advise and support in degree analysis and improvement processes and degree accreditation processes to ensure the systematic implementation of continuous improvement.

• Degree monitoring
•    Degree accreditation
 

further information

03

QUALITY MANAGEMENT: LABELS

We advise and support degree programmes in the implementation of continuous improvement systems, the development of dual education and in the international recognition of degree programmes.

•    Dual label
•    International label
 

further information

04

QUALITY MANAGEMENT IN FUNCTIONAL AREAS AND SERVICES

The Quality Unit advises the Functional Areas and Services to define and implement the most appropriate methodologies and models to meet the needs of their stakeholders.

  • UNE-EN ISO 9001:2015 Certificates
  • Process-based management
  • List of services 

further information

05

QUALITY STRATEGIES AND MODELS

We provide advice and support to Faculties, Centres, Functional Areas and Services to define and implement quality strategies and models adapted to their needs.

  • Establishing the quality strategy or model 
  • EFQM Model
  • UNE-EN ISO 9001:2015
  • Strategic planning
  • Reflection on changes to qualifications
  • Process-based management
  • 5S Methodology

further information

06

PARTICIPATION OF INTEREST GROUS

Our stakeholders' active involvement is key to knowing and identifying their needs and expectations and guiding our activities and services to improve their satisfaction.

  • Satisfaction 
  • Suggestions and complaints mailbox 

further information

07

KNOWLEDGE TRANSFER

The Quality Unit is committed to promoting the activities carried out to contribute to improving higher education at the international level.

further information

08

CONTINUING EDUCATION

We provide training courses adapted to the needs of Faculties, Centres, Functional Areas and Services.

further information

Quality management

If you do not find the strategy that suits the needs of your Faculty, Centre, Functional Area or Service, please contact us and we will jointly design the solution that best meets your needs

Gloria Zaballa

The development of the quality strategy is the driving force behind the transformation that guides our activities towards continuous improvement.

Gloria ZaballaDirector of the Quality Unit

FACULTIES AND AFFILIATED CENTRES

Quality Management System (QMS)

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FACULTIES AND AFFILIATED CENTRES

Quality Management System (QMS)

Find out about the Quality Management Systems (QMS) at each of the seven Faculties at the University of Deusto:

Health Sciences
Social and Human Sciences
Law
Deusto Business School
Education and Sport
Engineering
Theology

Affiliated centres:

Teacher Training School (BAM)
VOXEL School (under construction)