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  • What if I decide to sit the exam after the enrolment deadline?
    You will be charged a late fee and the amount will depend on the date you enrol. Furthermore, the exam session you are interested in may be full.
  • How do I know where and when the exam is held?
    When you enrol online, you will receive an email confirming that your enrolment is being properly processed. After the enrolment deadline, you will receive a “Confirmation of Entry” which shows the exact place you must go for the different parts of the exam.
  • How can I check my results online?
    There will be a password on your “Confirmation of Entry” which will enable you to access your marks on the Cambridge webpage.
  • Can I cancel my enrolment?
    Enrolment will only be cancelled and the amount refunded due to justified medical reasons. A certificate is required.
  • When and how do I collect my certificate?
    You will receive an email informing you that the certificates have arrived. This is usually some two months after the exam session. If you have sat the exam at one our Preparation Centres, you may be able to collect your certificate without having to go to the University. Certificates are only sent by post in special cases.
    If you cannot collect it in person, any third party who collects if for you must bring a copy of your ID. 
  • How can I request that my mark be revised?
    If you think your exam was not properly corrected, you can request a revision. Cambridge Language Assessment charges a fee for this revision:

    - You can request that your marks be added again (1st stage). Cost: 30€.
    - You may request that your exam be re-corrected, which costs 130€.

    In the event that Cambridge Language Assessment decides to change your mark and gives you a pass mark, you will be refunded the amounts paid for the revisions.
    Please send any queries, complaints, etc. to the Centre Exams Manager,


Preparation Centre

If your centre is one of our partner Preparation Centres us or you wish to become one, you may apply directly from here. If you have any queries, contact our CEM at


Centro de Idiomas - Bilbao

Planta 1 Edificio Centenario
Avda. de las Universidades 24
48007 Bilbao
944 139 212

Horario de atención:
De 8:30 a 13:15 h. de lunes a viernes
De 15:00 a 17:30 h. de lunes a jueves 

Centro de Idiomas - Donostia-SS

Edificio Arrupe
Despacho 107
943 326 181

Horario de atención: 
De 15:00 a 17:00 h. de lunes a jueves