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Quality assurance


The Quality Unity of the University of Deusto is constituted in March 2004 with the aim of providing counselling and technical support to every Quality Improvement activity, in order to satisfy every requirement that is generated in the University in terms of quality.

The main executed activities are the following:

  • Definition and implementation of the Aneca programs: VERIFICA, AUDIT, DOCENTIA and MENCIÓN, at the University Centers;
  • Definition and implementation of strategies, quality models (ISO 9001, EFQM, process management, 5S methodology, etc.) and/or the most appropriate management tools for the Centers and Areas of Functions and Services of the University;
  • Satisfaction measurement of the University interest groups, to obtain and analyze the information about process quality (teaching, internships, mobility, employability, etc.) defining actions that contribute to the continuous improvement of the University processes.
  • Continuous training.