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Quality assurance

Functional Areas and Services' Quality Management

Management by Processes

Implementation of project-based management at the University’s Faculties and Functional Areas and Services:

  • Identify processes and define process map.
  • Develop process factfiles (strategic, operational and support).
  • Set process indicators.
  • Implement processes.
  • Monitor processes and conduct continuous improvement.
  • Implementation of the EFQM Excellence Model at the University’s Faculties and

Functional Areas and Services:

  • Carry out an analysis of the Weaknesses, Threats, Strengths and Opportunities (SWOT).
  • Perform a self-assessment process in accordance with the EFQM Model.
  • Identify areas for improvement and resulting action plans.
  • Define the Mission, Vision and Values.
  • Draw up strategic plans.
  • Develop an action plan for the deployment of strategic plans.