Quality Management in Functional Areas and Services

Development, Implementation and Certification of Quality Management Systems in accordance with ISO 9001:2015 standard at the University’s general functional areas and services:

• Analysis of the current situation in the Functional Area or Service with regard to the Certification
• Planning the development and implementation of the Quality Management System in the Functional Area or Service.
• Training in Quality Management Systems for the staff in the Functional Area or Service.
• Development and preparation of supporting documents.
• Continuing training
• Implementation of the Quality Management System.
• Management of the Quality Committee’s monthly meetings.
• Review of the Quality Management System by the Management.
• Internal Audit of the Quality Management System.
• Aenor Audit

Une-EN ISO 9001:2015 certified services

• Library (Bilbao and San Sebastian Campuses)
• Deusto Alumni-Employment
• New Students (Bilbao and San Sebastian campuses)
• Student Residence Hall
• Publications

Implementation of project-based management at the University’s Faculties and Functional Areas and Services:

• Identify processes and define process map.
• Develop process factfiles (strategic, operational and support).
• Set process indicators.
• Implement processes.
• Monitor processes and conduct continuous improvement.
• Implementation of the EFQM Excellence Model at the University’s Faculties and Functional Areas and Services:
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Carry out an analysis of the Weaknesses, Threats, Strengths and Opportunities (SWOT).

• Perform a self-assessment process in accordance with the EFQM Model.
• Identify areas for improvement and resulting action plans.
• Define the Mission, Vision and Values.
• Draw up strategic plans.
• Develop an action plan for the deployment of strategic plans.