One of the main objectives of the University of Deusto is to achieve the satisfaction of all the stakeholders of the university community with regard to the activities and services it offers.
In line with this aim, the Vice-Rector for Academic Organisation, Education Innovation and Quality has undertaken the following commitments:
- Work as a team to continuously improve the effectiveness of the Internal Quality Assurance System of the Faculties, Functional Areas and Services. This will help increase stakeholder satisfaction, as the measurement of this satisfaction will be the benchmark for the establishment and revision of the quality objectives set out in the Management Plans of the Faculties, Functional Areas and Services.
- Inform, motivate and involve the staff of the Faculties, Functional Areas and Services and students in the results obtained.
- Optimise the management of the established processes through the continuous training of the staff in Faculties, Functional areas and Services, and an appropriate processing of stakeholders’ suggestions and complaints.
- Guide and adapt processes to the requirements, needs and expectations of the stakeholders of Faculties, Functional Areas and Services and to other applicable legal or regulatory requirements.